Class Cancellations and Re-scheduling
We understand that people have busy lives and sometimes need to reschedule a class. However, our instructors and our range time are planned according to class size, so when students schedule and reschedule, it creates problems for us at Visual Learn. We are a small business and don't have a full staff dedicated to handling refunds, cancellation and re-scheduling of classes. Often we have waiting lists for classes, so last minute cancellations or no-shows make it quite difficult for us to allow someone else to take your spot. Please be sure the class you sign up for works for your schedule and make the commitment to be there!
We understand that things happen in life and you may not be able to make your scheduled training. To maintain the quality of our training, we keep our class sizes small so we encourage you to notify us as soon as possible so we can offer your slot to another student. We require that our students cancel at least 72 hours prior to their training. Our refund policy is as follows:
– Student cancels a training or class at a minimum of (5 days) prior to training — Full Refund.
– Student cancels less than (5 days) prior to training or is a no show for class — No Refund
– Visual Learn cancels training — Full Refund
– The credit, if any, can be applied to future Visual Learn training and is valid for twelve months from the date of the original scheduled class
In the event of a last minute emergency (such as you being involved in an accident or a family emergency), please contact Visual Learn as soon as possible at firstname.lastname@example.org (include your full name, date and class that you registered for and the nature of your emergency).
We train rain or shine, hot or cold, so bad weather is not a valid emergency.